Privacy on these pages

If you speak or write to the assistant, or open the enquiry form, we record what you send: your name, the email address or phone number you provide, the treatment you are asking about, and the content of the conversation. If you upload x-rays or photographs, those files are stored privately and shared with the Roomchang team when you submit your details. They are not published, and they are not used to train anything.

We use this only to prepare your quote, answer your questions, and let a coordinator follow up. It is not sold, and it is not shared with advertisers.

Where you have allowed it, we record which pages you view and which buttons you press, together with the IP address the request came from, your browser’s user-agent string, and a random identifier that lasts only until you close the tab. This is our own measurement — there is no advertising tag, no third-party analytics product and no tracking cookie on these pages.

On the French, Spanish and German pages nothing is recorded until you choose “Allow”. If you choose “No thanks”, nothing is sent and the page works identically. You can change your mind by clearing this site’s data in your browser.

Enquiries, appointment requests and uploaded files are stored in a database operated for Roomchang and are visible to Roomchang staff. Enquiries are also emailed to the hospital at contact@roomchang.com. Measurement data is stored separately and is used only to understand which parts of these pages help patients.

The conversation you have with the assistant is processed by a third-party language model in order to generate its replies.

You can ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted, by writing to contact@roomchang.com. If you are in the EU or the UK you have these rights under the GDPR, and you may also complain to your national data protection authority.